{"id":170,"date":"2025-11-25T10:18:37","date_gmt":"2025-11-25T13:18:37","guid":{"rendered":"https:\/\/sites.joaopessoa.pb.gov.br\/procon2\/?page_id=170"},"modified":"2026-09-30T10:38:13","modified_gmt":"2026-09-30T13:38:13","slug":"quem-somos","status":"publish","type":"page","link":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/","title":{"rendered":"Quem Somos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"170\" class=\"elementor elementor-170\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-271cf9b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"271cf9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67cd7b7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"67cd7b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f840317 elementor-widget elementor-widget-heading\" data-id=\"f840317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quem Somos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de8d82 elementor-widget elementor-widget-text-editor\" data-id=\"8de8d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veja (abaixo) informa\u00e7\u00f5es relacionadas\u00a0<b>A Secretaria<\/b>. Contendo\u00a0<b>Miss\u00e3o, Objetivos, Hor\u00e1rio de Funcionamento<\/b>\u00a0e\u00a0<b>Estrutura do Procon-JP<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19cea23c e-grid elementor-hidden-tablet e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"19cea23c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-723a9436 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"723a9436\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-963e6c7 e-con-full animated-fast e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible e-con e-child\" data-id=\"963e6c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:750}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25350413 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"25350413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-bullseye\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm0 432c-101.69 0-184-82.29-184-184 0-101.69 82.29-184 184-184 101.69 0 184 82.29 184 184 0 101.69-82.29 184-184 184zm0-312c-70.69 0-128 57.31-128 128s57.31 128 128 128 128-57.31 128-128-57.31-128-128-128zm0 192c-35.29 0-64-28.71-64-64s28.71-64 64-64 64 28.71 64 64-28.71 64-64 64z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d97b5d elementor-widget elementor-widget-heading\" data-id=\"51d97b5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Miss\u00e3o<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5b033 elementor-widget elementor-widget-text-editor\" data-id=\"3a5b033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Promover equil\u00edbrio e harmonia entre as rela\u00e7\u00f5es de consumidores e fornecedores por meio da aplica\u00e7\u00e3o e fiscaliza\u00e7\u00e3o das normas de defesa do consumidor, com o objetivo de executar a pol\u00edtica de prote\u00e7\u00e3o e defesa em benef\u00edcio da sociedade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42471cb8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"42471cb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bfdc9a2 e-con-full animated-fast e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible e-con e-child\" data-id=\"bfdc9a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:750}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3767d303 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3767d303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-eye\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 144a110.94 110.94 0 0 0-31.24 5 55.4 55.4 0 0 1 7.24 27 56 56 0 0 1-56 56 55.4 55.4 0 0 1-27-7.24A111.71 111.71 0 1 0 288 144zm284.52 97.4C518.29 135.59 410.93 64 288 64S57.68 135.64 3.48 241.41a32.35 32.35 0 0 0 0 29.19C57.71 376.41 165.07 448 288 448s230.32-71.64 284.52-177.41a32.35 32.35 0 0 0 0-29.19zM288 400c-98.65 0-189.09-55-237.93-144C98.91 167 189.34 112 288 112s189.09 55 237.93 144C477.1 345 386.66 400 288 400z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57f4801e elementor-widget elementor-widget-heading\" data-id=\"57f4801e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Nossa Vis\u00e3o<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f953fad elementor-widget elementor-widget-text-editor\" data-id=\"6f953fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ser reconhecido como refer\u00eancia na solu\u00e7\u00e3o dos conflitos decorrentes da rela\u00e7\u00e3o consumidor e fornecedor de bens e servi\u00e7os.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e6c5732 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5e6c5732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a4bb029 e-con-full animated-fast e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible e-con e-child\" data-id=\"5a4bb029\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:750}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77358083 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"77358083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 248v28c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-28c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm-12 72H108c-6.6 0-12 5.4-12 12v28c0 6.6 5.4 12 12 12h168c6.6 0 12-5.4 12-12v-28c0-6.6-5.4-12-12-12zm108-188.1V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V48C0 21.5 21.5 0 48 0h204.1C264.8 0 277 5.1 286 14.1L369.9 98c9 8.9 14.1 21.2 14.1 33.9zm-128-80V128h76.1L256 51.9zM336 464V176H232c-13.3 0-24-10.7-24-24V48H48v416h288z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37b9d373 elementor-widget elementor-widget-heading\" data-id=\"37b9d373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Nossos Objetivo<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a3d1b6b elementor-widget elementor-widget-text-editor\" data-id=\"6a3d1b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Suprir a vulnerabilidade e falta de conhecimento do consumidor;<br \/>Conscientizar consumidor e fornecedor quanto aos seus direitos e deveres nas rela\u00e7\u00f5es de consumo;<br \/>Dar celeridade \u00e0 solu\u00e7\u00e3o dos conflitos decorrentes das rela\u00e7\u00f5es de consumo;<br \/>Harmonizar as rela\u00e7\u00f5es entre consumidor e fornecedor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6d1610 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f6d1610\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3f3a66 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c3f3a66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-924e889 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"924e889\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19bf3fa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"19bf3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c172c05 elementor-widget elementor-widget-heading\" data-id=\"c172c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atendimentos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7a8130 e-grid e-con-full wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f7a8130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46c925c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"46c925c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-01d61e5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"01d61e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f898bfc elementor-widget elementor-widget-heading\" data-id=\"f898bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atendimento Presencial <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f6d7b elementor-widget elementor-widget-text-editor\" data-id=\"24f6d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Segunda a Sexta: 8h \u00e0s 17h<br \/>Av. Dom Pedro I, 382 &#8211; Centro, Jo\u00e3o Pessoa &#8211; PB, 58013-020<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6989b0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f6989b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5529e2c elementor-widget elementor-widget-heading\" data-id=\"5529e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atendimento Online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4219fbc elementor-widget elementor-widget-text-editor\" data-id=\"4219fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t24 horas por dia, 7 dias por semana <br> Atrav\u00e9s do nosso portal\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f9515f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"9f9515f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21cbb88 elementor-widget elementor-widget-heading\" data-id=\"21cbb88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Equipe de Gest\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5ebb6 elementor-widget elementor-widget-text-editor\" data-id=\"5e5ebb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Secret\u00e1rio Adjunto<\/strong><br \/>Marcos Souto Maior Filho<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ee4acd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0ee4acd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1219c32 elementor-widget elementor-widget-heading\" data-id=\"1219c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canais de Atendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf44cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dbf44cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Escolha a melhor forma de entrar em contato com o PROCON-JP. Estamos prontos para ajudar voc\u00ea!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a3740f e-grid e-con-full wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4a3740f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e56714e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e56714e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43c67d3 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"43c67d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAtendimento r\u00e1pido e pr\u00e1tico pelo WhatsApp. Tire suas d\u00favidas ou registre reclama\u00e7\u00f5es\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-849816c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"849816c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5583986650179&#038;text&#038;type=phone_number&#038;app_absent=0\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-chat-1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Iniciar Conversa<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfb4630 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bfb4630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1a991 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2e1a991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTelefone 0800\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t08000-832015 <br>Liga\u00e7\u00e3o gratuita para todo o Brasil. Atendimento de segunda a sexta, das 8h \u00e0s 17h\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fdc844 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0fdc844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"tel:08000832015\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-chat-1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ligar Agora<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0cd382 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f0cd382\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e10426 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0e10426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-robot\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M32,224H64V416H32A31.96166,31.96166,0,0,1,0,384V256A31.96166,31.96166,0,0,1,32,224Zm512-48V448a64.06328,64.06328,0,0,1-64,64H160a64.06328,64.06328,0,0,1-64-64V176a79.974,79.974,0,0,1,80-80H288V32a32,32,0,0,1,64,0V96H464A79.974,79.974,0,0,1,544,176ZM264,256a40,40,0,1,0-40,40A39.997,39.997,0,0,0,264,256Zm-8,128H192v32h64Zm96,0H288v32h64ZM456,256a40,40,0,1,0-40,40A39.997,39.997,0,0,0,456,256Zm-8,128H384v32h64ZM640,256V384a31.96166,31.96166,0,0,1-32,32H576V224h32A31.96166,31.96166,0,0,1,640,256Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConsuelo IA\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNossa assistente virtual est\u00e1 dispon\u00edvel 24h para tirar suas d\u00favidas sobre direitos do consumidor.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19deb20 elementor-widget elementor-widget-html\" data-id=\"19deb20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<button id=\"btn-ia\" onclick=\"openChatFullscreen()\">Fale com Consuelo<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quem Somos Veja (abaixo) informa\u00e7\u00f5es relacionadas\u00a0A Secretaria. Contendo\u00a0Miss\u00e3o, Objetivos, Hor\u00e1rio de Funcionamento\u00a0e\u00a0Estrutura do Procon-JP. Miss\u00e3o Promover equil\u00edbrio e harmonia entre as rela\u00e7\u00f5es de consumidores e fornecedores por meio da aplica\u00e7\u00e3o e fiscaliza\u00e7\u00e3o das normas de defesa do consumidor, com o objetivo de executar a pol\u00edtica de prote\u00e7\u00e3o e defesa em benef\u00edcio da sociedade. Nossa Vis\u00e3o Ser reconhecido como refer\u00eancia na solu\u00e7\u00e3o dos conflitos decorrentes da rela\u00e7\u00e3o consumidor e fornecedor de bens e servi\u00e7os. Nossos Objetivo Suprir a vulnerabilidade e falta de conhecimento do consumidor;Conscientizar consumidor e fornecedor quanto aos seus direitos e deveres nas rela\u00e7\u00f5es de consumo;Dar celeridade \u00e0 solu\u00e7\u00e3o dos conflitos decorrentes das rela\u00e7\u00f5es de consumo;Harmonizar as rela\u00e7\u00f5es entre consumidor e fornecedor. Atendimentos Atendimento Presencial Segunda a Sexta: 8h \u00e0s 17hAv. Dom Pedro I, 382 &#8211; Centro, Jo\u00e3o Pessoa &#8211; PB, 58013-020 Atendimento Online 24 horas por dia, 7 dias por semana Atrav\u00e9s do nosso portal Equipe de Gest\u00e3o Secret\u00e1rio AdjuntoMarcos Souto Maior Filho Canais de Atendimento Escolha a melhor forma de entrar em contato com o PROCON-JP. Estamos prontos para ajudar voc\u00ea! WhatsApp Atendimento r\u00e1pido e pr\u00e1tico pelo WhatsApp. Tire suas d\u00favidas ou registre reclama\u00e7\u00f5es Iniciar Conversa Telefone 0800 08000-832015 Liga\u00e7\u00e3o gratuita para todo o Brasil. Atendimento de segunda a sexta, das 8h \u00e0s 17h Ligar Agora Consuelo IA Nossa assistente virtual est\u00e1 dispon\u00edvel 24h para tirar suas d\u00favidas sobre direitos do consumidor. Fale com Consuelo<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v21.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quem Somos - Procon - Jo\u00e3o Pessoa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quem Somos\" \/>\n<meta property=\"og:description\" content=\"Quem Somos Veja (abaixo) informa\u00e7\u00f5es relacionadas\u00a0A Secretaria. Contendo\u00a0Miss\u00e3o, Objetivos, Hor\u00e1rio de Funcionamento\u00a0e\u00a0Estrutura do Procon-JP. Miss\u00e3o Promover equil\u00edbrio e harmonia entre as rela\u00e7\u00f5es de consumidores e fornecedores por meio da aplica\u00e7\u00e3o e fiscaliza\u00e7\u00e3o das normas de defesa do consumidor, com o objetivo de executar a pol\u00edtica de prote\u00e7\u00e3o e defesa em benef\u00edcio da sociedade. Nossa Vis\u00e3o Ser reconhecido como refer\u00eancia na solu\u00e7\u00e3o dos conflitos decorrentes da rela\u00e7\u00e3o consumidor e fornecedor de bens e servi\u00e7os. Nossos Objetivo Suprir a vulnerabilidade e falta de conhecimento do consumidor;Conscientizar consumidor e fornecedor quanto aos seus direitos e deveres nas rela\u00e7\u00f5es de consumo;Dar celeridade \u00e0 solu\u00e7\u00e3o dos conflitos decorrentes das rela\u00e7\u00f5es de consumo;Harmonizar as rela\u00e7\u00f5es entre consumidor e fornecedor. Atendimentos Atendimento Presencial Segunda a Sexta: 8h \u00e0s 17hAv. Dom Pedro I, 382 &#8211; Centro, Jo\u00e3o Pessoa &#8211; PB, 58013-020 Atendimento Online 24 horas por dia, 7 dias por semana Atrav\u00e9s do nosso portal Equipe de Gest\u00e3o Secret\u00e1rio AdjuntoMarcos Souto Maior Filho Canais de Atendimento Escolha a melhor forma de entrar em contato com o PROCON-JP. Estamos prontos para ajudar voc\u00ea! WhatsApp Atendimento r\u00e1pido e pr\u00e1tico pelo WhatsApp. Tire suas d\u00favidas ou registre reclama\u00e7\u00f5es Iniciar Conversa Telefone 0800 08000-832015 Liga\u00e7\u00e3o gratuita para todo o Brasil. Atendimento de segunda a sexta, das 8h \u00e0s 17h Ligar Agora Consuelo IA Nossa assistente virtual est\u00e1 dispon\u00edvel 24h para tirar suas d\u00favidas sobre direitos do consumidor. Fale com Consuelo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\" \/>\n<meta property=\"og:site_name\" content=\"Procon - Jo\u00e3o Pessoa\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-30T13:38:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\",\"url\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\",\"name\":\"Quem Somos - Procon - Jo\u00e3o Pessoa\",\"isPartOf\":{\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#website\"},\"datePublished\":\"2025-11-25T13:18:37+00:00\",\"dateModified\":\"2026-09-30T13:38:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quem Somos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#website\",\"url\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/\",\"name\":\"PROCON Jo\u00e3o Pessoa | Reclama\u00e7\u00f5es, Den\u00fancias e Defesa do Consumidor\",\"description\":\"Acesse o PROCON Jo\u00e3o Pessoa para registrar reclama\u00e7\u00f5es, den\u00fancias, consultar direitos do consumidor e obter atendimento oficial. Servi\u00e7os presenciais e digitais para proteger o cidad\u00e3o com orienta\u00e7\u00e3o, fiscaliza\u00e7\u00e3o e media\u00e7\u00e3o de conflitos de consumo.\",\"publisher\":{\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#organization\"},\"alternateName\":\"PROCON Jo\u00e3o Pessoa\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#organization\",\"name\":\"PROCON - Direitos do consumidor Jo\u00e3o Pessoa\",\"alternateName\":\"PROCON - Jo\u00e3o Pessoa\",\"url\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png\",\"contentUrl\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png\",\"width\":1024,\"height\":1024,\"caption\":\"PROCON - Direitos do consumidor Jo\u00e3o Pessoa\"},\"image\":{\"@id\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/procon_jp\/\"],\"publishingPrinciples\":\"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Quem Somos - Procon - Jo\u00e3o Pessoa","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/","og_locale":"pt_BR","og_type":"article","og_title":"Quem Somos","og_description":"Quem Somos Veja (abaixo) informa\u00e7\u00f5es relacionadas\u00a0A Secretaria. Contendo\u00a0Miss\u00e3o, Objetivos, Hor\u00e1rio de Funcionamento\u00a0e\u00a0Estrutura do Procon-JP. Miss\u00e3o Promover equil\u00edbrio e harmonia entre as rela\u00e7\u00f5es de consumidores e fornecedores por meio da aplica\u00e7\u00e3o e fiscaliza\u00e7\u00e3o das normas de defesa do consumidor, com o objetivo de executar a pol\u00edtica de prote\u00e7\u00e3o e defesa em benef\u00edcio da sociedade. Nossa Vis\u00e3o Ser reconhecido como refer\u00eancia na solu\u00e7\u00e3o dos conflitos decorrentes da rela\u00e7\u00e3o consumidor e fornecedor de bens e servi\u00e7os. Nossos Objetivo Suprir a vulnerabilidade e falta de conhecimento do consumidor;Conscientizar consumidor e fornecedor quanto aos seus direitos e deveres nas rela\u00e7\u00f5es de consumo;Dar celeridade \u00e0 solu\u00e7\u00e3o dos conflitos decorrentes das rela\u00e7\u00f5es de consumo;Harmonizar as rela\u00e7\u00f5es entre consumidor e fornecedor. Atendimentos Atendimento Presencial Segunda a Sexta: 8h \u00e0s 17hAv. Dom Pedro I, 382 &#8211; Centro, Jo\u00e3o Pessoa &#8211; PB, 58013-020 Atendimento Online 24 horas por dia, 7 dias por semana Atrav\u00e9s do nosso portal Equipe de Gest\u00e3o Secret\u00e1rio AdjuntoMarcos Souto Maior Filho Canais de Atendimento Escolha a melhor forma de entrar em contato com o PROCON-JP. Estamos prontos para ajudar voc\u00ea! WhatsApp Atendimento r\u00e1pido e pr\u00e1tico pelo WhatsApp. Tire suas d\u00favidas ou registre reclama\u00e7\u00f5es Iniciar Conversa Telefone 0800 08000-832015 Liga\u00e7\u00e3o gratuita para todo o Brasil. Atendimento de segunda a sexta, das 8h \u00e0s 17h Ligar Agora Consuelo IA Nossa assistente virtual est\u00e1 dispon\u00edvel 24h para tirar suas d\u00favidas sobre direitos do consumidor. Fale com Consuelo","og_url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/","og_site_name":"Procon - Jo\u00e3o Pessoa","article_modified_time":"2026-09-30T13:38:13+00:00","og_image":[{"width":1024,"height":1024,"url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/","url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/","name":"Quem Somos - Procon - Jo\u00e3o Pessoa","isPartOf":{"@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#website"},"datePublished":"2025-11-25T13:18:37+00:00","dateModified":"2026-09-30T13:38:13+00:00","breadcrumb":{"@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/"},{"@type":"ListItem","position":2,"name":"Quem Somos"}]},{"@type":"WebSite","@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#website","url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/","name":"PROCON Jo\u00e3o Pessoa | Reclama\u00e7\u00f5es, Den\u00fancias e Defesa do Consumidor","description":"Acesse o PROCON Jo\u00e3o Pessoa para registrar reclama\u00e7\u00f5es, den\u00fancias, consultar direitos do consumidor e obter atendimento oficial. Servi\u00e7os presenciais e digitais para proteger o cidad\u00e3o com orienta\u00e7\u00e3o, fiscaliza\u00e7\u00e3o e media\u00e7\u00e3o de conflitos de consumo.","publisher":{"@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#organization"},"alternateName":"PROCON Jo\u00e3o Pessoa","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#organization","name":"PROCON - Direitos do consumidor Jo\u00e3o Pessoa","alternateName":"PROCON - Jo\u00e3o Pessoa","url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#\/schema\/logo\/image\/","url":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png","contentUrl":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-content\/uploads\/sites\/9\/2026\/04\/Logo-PROCON-3d.png","width":1024,"height":1024,"caption":"PROCON - Direitos do consumidor Jo\u00e3o Pessoa"},"image":{"@id":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/procon_jp\/"],"publishingPrinciples":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/quem-somos\/"}]}},"_links":{"self":[{"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":67,"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":5491,"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/pages\/170\/revisions\/5491"}],"wp:attachment":[{"href":"https:\/\/sites.joaopessoa.pb.gov.br\/procon\/wp-json\/wp\/v2\/media?parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}